Refund Policy

ShelfScan credit packs are one-time purchases of digital credits. We want you to buy with confidence, so this policy explains when you can get your money back.

14-day refund for unused packs

• You can ask for a full refund of a credit pack within 14 days of purchase if none of that pack's credits have been used.
• A refunded pack's credits are removed from your workspace.
• Partly used packs are not refundable, but the remaining credits stay in your workspace and never expire.
• If you were charged twice, or credits did not arrive because of a technical problem on our side, we refund or fix it regardless of these limits.

How to request a refund

• Paid in USD (card, PayPal, Apple Pay, Google Pay): your order was processed by Paddle.com, our Merchant of Record. Request the refund through the link in your Paddle receipt email, at paddle.net, or by writing to us.
• Paid in TRY (Shopier): write to us with your Shopier order number.

Email destek@sozlesmecepte.com with the email address of your ShelfScan account, the order or receipt number and the reason. We answer within 3 business days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show them.

Free credits

Free sign-up credits are not a purchase and cannot be exchanged for money.

Your statutory rights

This policy does not affect rights you have under the consumer law of your country. See also our Terms of Service. ShelfScan is provided by Sözleşme Cepte.